Housekeeping — Room Status & Cleaning

The status chain

The sequence exists so that cleaning and checking are separate acts:

• In Progress — someone is working on the room right now
• COMPLETED — cleaning is done, awaiting a check
• INSPECTED — checked and ready to sell

Common Tasks

How to See the State of the House (room status, which rooms are clean, housekeeping board)

The overview of every room and where it is in the chain.

Required permission: Housekeeping read

1. Go to Housekeeping in the left sidebar, or open Housekeeping in the staff app
2. Review the board — use All Rooms to see everything, or filter to what needs work
3. Check the date at the top matches the day you are working

Result: You see every room with its current status, and what still stands between you and a ready house.

How to Clean a Room and Mark It Done (mark room clean, finish cleaning, update room status)

The housekeeper's own workflow, done from a phone in the corridor.

Required permission: Housekeeping write

1. Open Housekeeping in the staff app
2. Pick up the room, which sets it to In Progress
3. Clean the room
4. Mark it COMPLETED when you finish

Result: The room shows as cleaned and awaiting inspection, and the front desk can see it without asking.

Note: Set In Progress when you start, not when you finish. It stops two housekeepers being sent to the same room and tells the front desk the room is being worked on.

How to Inspect a Room (inspect room, check room, approve clean room)

Confirm a cleaned room is actually ready to sell.

Required permission: Housekeeping supervisor

1. Go to Housekeeping and find rooms showing COMPLETED
2. Check the room
3. Choose Inspect to mark it INSPECTED

Result: The room is ready to be assigned to an arriving guest.

Note: If the room is not right, send it back rather than inspecting it. An inspected room is a promise to the front desk.

How to Report a Maintenance Problem (broken in room, maintenance request, schedule maintenance)

Raise a problem found while cleaning, so it is fixed rather than remembered.

Required permission: Housekeeping write

1. Open the room on the Housekeeping board
2. Schedule maintenance against it, describing the problem
3. Save

Result: Maintenance is scheduled against the room. A confirmation reads Maintenance scheduled.

Note: A room needing maintenance may need blocking from sale as well. Blocking is separate from reporting — see the next task.

How to Block or Unblock a Room (take room out of service, block room, room unavailable)

Stop a room being sold while it is out of action.

Required permission: Housekeeping supervisor or front desk

1. Open the room and block it, giving the reason
2. Unblock it once the room is usable again

Result: A blocked room is excluded from availability and cannot be assigned. Unblocking returns it to the pool.

Note: Block as soon as you know, not when the guest is at the desk. A blocked room is one you have chosen not to sell; an unblocked broken room is one you will sell by accident.

How to Assign Housekeeping Work (assign rooms, housekeeping tasks, allocate cleaning)

Distribute the day's rooms across your team.

Required permission: Housekeeping supervisor

1. Go to Housekeeping for the date
2. Create tasks for the rooms that need attention
3. Assign them to housekeepers

Result: Each housekeeper sees their own rooms in the staff app.

Note: Prioritise rooms with arrivals due. The Front Desk arrivals list tells you which rooms are needed first.