Help & Support
Get the help you need to make the most of Qvian Suite. We're here to support your success.
Quick Help
In-App Assistance
Context-Sensitive Help
- Click "?" icons throughout the interface for instant help
- Press F1 on any page for context-specific guidance
- Hover over features for quick tooltips and explanations
- Use the search function to find help topics
Guided Tours
- "Take a tour" buttons on key pages
- Interactive walkthroughs of new features
- Step-by-step guidance for complex processes
- Onboarding tours for new users
Self-Service Resources
Documentation
- User guides by role and responsibility
- Feature documentation with detailed instructions
- Video tutorials for visual learners
- Best practices and tips for success
Knowledge Base
- Frequently asked questions (FAQ)
- Common issues and solutions
- Troubleshooting guides for technical problems
- How-to articles for specific tasks
Contact Support
Live Chat Support
Business Hours
- Monday - Friday: 8:00 AM - 8:00 PM EST
- Saturday: 9:00 AM - 5:00 PM EST
- Sunday: 10:00 AM - 4:00 PM EST
How to Access
- Click the chat icon in the bottom right corner
- Describe your issue or question
- Connect with a support specialist
- Get real-time assistance and solutions
Email Support
General Inquiries
- Email: support@qvian.com
- Response time: Within 4 hours during business hours
- Best for: Non-urgent questions and detailed requests
Technical Issues
- Email: tech@qvian.com
- Response time: Within 2 hours during business hours
- Best for: System problems and technical troubleshooting
Phone Support
Priority Support
- Phone: 1-800-QVIAN-1 (1-800-784-261)
- Available: 24/7 for critical issues
- Best for: Urgent problems affecting business operations
Standard Support
- Phone: 1-800-QVIAN-2 (1-800-784-262)
- Available: Business hours only
- Best for: General questions and assistance
Training and Onboarding
New User Training
Getting Started Sessions
- 30-minute orientation for new users
- Role-specific training for cashiers, managers, accountants
- Hands-on practice with real scenarios
- Q&A sessions with training specialists
Self-Paced Learning
- Online training modules available 24/7
- Interactive tutorials with guided practice
- Progress tracking and completion certificates
- Mobile-friendly learning options
Advanced Training
Specialized Training
- Advanced features and capabilities
- Business optimization and best practices
- Integration and customization options
- Leadership and management training
Group Training
- Team training sessions for multiple users
- Department-specific workshops
- Management training for supervisors
- Train-the-trainer programs
Training Resources
Video Library
- Feature demonstrations and tutorials
- Best practices and tips
- Troubleshooting and problem-solving
- Advanced techniques and optimization
Documentation
- Comprehensive guides for all features
- Step-by-step instructions with screenshots
- Reference materials and quick-start guides
- API documentation for developers
FAQ - Frequently Asked Questions
Getting Started
Q: How do I access Qvian Suite? A: You'll receive login credentials from your administrator. Go to your organization's Qvian Suite URL and enter your username and temporary password.
Q: Can I use Qvian Suite on my mobile device? A: Yes! Qvian Suite is fully responsive and works on tablets and smartphones. Download our mobile app for the best experience.
Q: What if I forget my password? A: Click "Forgot Password" on the login screen and follow the instructions to reset it. Contact your administrator if you need additional help.
POS and Sales
Q: How do I process a return without a receipt? A: Search for the customer in the system and locate the original transaction. If you can't find it, follow your store's no-receipt return policy.
Q: What if the system is running slowly? A: Wait for the system to respond and avoid clicking multiple times. Check your internet connection and contact support if the problem persists.
Q: Can I process sales when the system is offline? A: Qvian Suite has offline capabilities for basic transactions, which will sync when connectivity is restored.
Inventory and Orders
Q: How often should I update inventory levels? A: Inventory updates automatically with sales, but you should perform regular physical counts and update any discrepancies immediately.
Q: When will my reorder suggestions update? A: AI-powered reorder suggestions update daily based on sales patterns and current stock levels.
Q: Can I track inventory across multiple locations? A: Yes! Qvian Suite supports multi-location inventory tracking with real-time visibility across all locations.
Accounting and Reports
Q: How do I generate financial reports? A: Go to Accounting > Reports and select the report type and date range. Reports can be exported to PDF or Excel formats.
Q: When are journal entries automatically created? A: Journal entries are created automatically for sales transactions, purchase orders, and inventory adjustments.
Q: Can I customize the chart of accounts? A: Yes, you can add, modify, and organize accounts in the Chart of Accounts section under Accounting.
Troubleshooting
Common Issues
Login Problems
- Check credentials: Verify username and password
- Clear browser cache: Try refreshing or clearing cache
- Check internet connection: Ensure stable connectivity
- Contact administrator: For account access issues
Performance Issues
- Close unnecessary tabs: Free up browser resources
- Check internet speed: Ensure adequate bandwidth
- Restart browser: Close and reopen your browser
- Clear browser data: Remove temporary files and cookies
Printing Problems
- Check printer connection: Ensure printer is online
- Verify paper supply: Check for paper and ink
- Update printer drivers: Install latest drivers
- Try different browser: Switch to alternative browser
System Errors
Error Messages
- Note the exact error: Copy the complete error message
- Check system status: Visit status.qvian.com for outages
- Try again: Many errors resolve with a retry
- Contact support: Include error details when reporting
Data Issues
- Refresh the page: Reload to get latest data
- Check filters: Ensure you're viewing the right data range
- Verify permissions: Confirm you have access to the data
- Report discrepancies: Contact support with specific details
System Status and Maintenance
System Status
Real-Time Status
- Visit: status.qvian.com
- Check: Current system health and performance
- Subscribe: Get notifications for outages and maintenance
- Report: Issues not listed on the status page
Planned Maintenance
- Schedule: Usually during off-peak hours
- Notifications: Advance notice via email and in-app messages
- Duration: Typically 30 minutes to 2 hours
- Impact: Minimal downtime with backup systems
Updates and New Features
Feature Updates
- Automatic deployment: New features roll out automatically
- Release notes: Available in the help section
- Training materials: Updated guides and tutorials
- Beta testing: Early access for interested users
Version Information
- Current version: Displayed in user profile
- Update history: Available in system settings
- Compatibility: Check system requirements
- Support: Contact for version-specific questions
Feedback and Suggestions
Product Feedback
Feature Requests
- Submit ideas: Use the feedback form in the help section
- Vote on suggestions: Support ideas from other users
- Development updates: Track progress on requested features
- Beta testing: Participate in new feature testing
Bug Reports
- Detailed description: Include steps to reproduce
- Screenshots: Capture error messages or issues
- System information: Browser, device, and version details
- Priority level: Indicate business impact
Customer Success
Success Stories
- Share your experience: Help other businesses learn
- Case studies: Participate in success story development
- Referrals: Recommend Qvian Suite to other businesses
- Reviews: Leave feedback on review platforms
Community
- User forums: Connect with other Qvian Suite users
- Best practices: Share tips and techniques
- Networking: Build relationships with other businesses
- Knowledge sharing: Learn from community experiences
Contact Information
Support Hours: Monday-Friday 8AM-8PM EST, Saturday 9AM-5PM EST, Sunday 10AM-4PM EST
Emergency Support: 24/7 for critical business issues
Email: support@qvian.com | Phone: 1-800-QVIAN-1
Online: status.qvian.com (opens in a new tab) | Community: community.qvian.com (opens in a new tab)
We're committed to your success with Qvian Suite. Don't hesitate to reach out for any assistance you need!