Point of Sale System

The Qvian Suite Point of Sale (POS) system helps you process transactions quickly and efficiently with AI-powered assistance.

Overview

The POS system includes:

• Fast transaction processing with AI assistance
• Multiple payment methods support
• Customer management and loyalty programs
• Real-time inventory updates
• Detailed reporting and analytics

Processing Transactions

Adding Items to Sale

Barcode Scanning

• Use handheld scanner or built-in camera
• Scan items quickly for instant addition
• System automatically updates inventory

AI Product Recognition

• Hold items up to the camera
• AI identifies products instantly
• Works even with damaged or missing barcodes

Manual Search

• Type product name or code
• Smart search suggests matches as you type
• Browse by category if needed

Bulk Operations

• Scan multiple items at once
• Add quantity for identical items
• Use quick-add buttons for frequent items

Payment Processing

Supported Payment Methods

• Cash - with automatic change calculation
• Credit/Debit Cards - with integrated card readers
• Digital Payments - Apple Pay, Google Pay, etc.
• Gift Cards - store-issued gift cards
• Store Credit - from returns and exchanges
• Split Payments - combine multiple payment methods

Payment Process

1. Review total with customer
2. Select payment method
3. Process payment through integrated systems
4. Print or email receipt
5. Provide change if cash payment

Customer Management

Customer Lookup

• Search by name, phone, or email
• View purchase history and preferences
• Apply loyalty discounts automatically

New Customer Registration

• Quick signup during checkout
• Collect basic information
• Opt-in for marketing communications

Loyalty Programs

• Automatic points calculation
• Apply rewards and discounts
• Track customer tier status

Advanced Features

AI-Powered Assistance

Smart Suggestions

• Upsell recommendations based on cart contents
• Cross-sell suggestions for complementary items
• Seasonal and promotional item highlights

Customer Insights

• Shows customer's favorite products
• Displays purchase patterns
• Suggests items they might like

Inventory Intelligence

• Warns about low stock items
• Suggests alternatives for out-of-stock products
• Recommends similar items

Voice Commands

Hands-Free Operation

• Say "Add [product name]" to add items
• "Remove last item" to undo additions
• "Apply discount" for quick discounts
• "Complete sale" to finish transaction

Voice Activation

• Wave hand to activate voice mode
• System listens for commands
• Provides audio confirmation

Quick Actions

Keyboard Shortcuts

• F1 - Help
• F2 - Customer lookup
• F3 - Product search
• F4 - Apply discount
• F5 - Void last item
• Enter - Complete sale

Touch Screen Gestures

• Swipe left to remove items
• Swipe right to add to favorites
• Long press for item details
• Pinch to zoom on product images

Returns and Exchanges

Processing Returns

With Receipt

1. Scan or search for original transaction
2. Select items to return
3. Choose refund method
4. Process return and update inventory

Without Receipt

1. Search by customer information
2. Verify purchase in system
3. Follow store policy for no-receipt returns
4. Process approved returns

Return Options

• Original Payment Method - refund to original card/cash
• Store Credit - issue credit for future purchases
• Exchange - swap for different item
• Gift Card - convert to gift card value

Exchange Process

1. Process return for original item
2. Start new sale for replacement item
3. Apply any price differences
4. Complete new transaction
5. Update customer records

Register Management

Opening Register

Daily Startup

1. Log into POS system
2. Select your register
3. Count starting cash by denomination
4. Enter cash amounts in system
5. Confirm opening balance

Cash Denominations

• Bills: $100, $50, $20, $10, $5, $1
• Coins: $1, 50¢, 25¢, 10¢, 5¢, 1¢
• System tracks each denomination separately

During Operations

Cash Management

• System tracks all cash movements
• Automatic calculations for change
• Alerts for low cash levels
• Secure cash drop procedures

Transaction Tracking

• Every sale linked to your session
• Real-time balance updates
• Automatic backup of all data

Closing Register

End of Shift Process

1. Complete all pending transactions
2. Count ending cash by denomination
3. Enter counts in closing screen
4. Review any variances
5. Print closing report
6. Secure cash drawer

Variance Resolution

• System shows expected vs. actual cash
• Identify any discrepancies
• Document reasons for variances
• Manager approval for significant differences

Reporting and Analytics

Daily Reports

Sales Summary

• Total sales for the day
• Transaction count and averages
• Payment method breakdown
• Top-selling items

Register Performance

• Individual cashier performance
• Transaction speed metrics
• Accuracy measurements
• Customer satisfaction scores

Real-Time Monitoring

Live Dashboard

• Current sales totals
• Active transactions
• Queue management
• System performance

Alerts and Notifications

• Low inventory warnings
• System maintenance alerts
• Customer service reminders
• Performance milestones

Troubleshooting

Common Issues

Scanner Problems

• Clean barcode and scanner lens
• Try different angles
• Use manual entry as backup
• Check scanner connection

Payment Failures

• Verify card reader connection
• Try different payment method
• Check internet connectivity
• Use manual card entry if needed

System Slow Response

• Wait for system to process
• Avoid clicking multiple times
• Check network connection
• Restart POS if necessary

Printer Issues

• Check paper supply
• Verify printer connection
• Clean print head if needed
• Use email receipts as backup

Getting Help

In-System Help

• Press F1 for context help
• Click ? icons for feature help
• Use help search function
• Access video tutorials

Manager Assistance

• Call manager for overrides
• Request help for complex returns
• Report system issues
• Ask for additional training

Technical Support

• Use "Report Problem" button
• Call IT support for hardware issues
• Submit tickets for software bugs
• Access remote support if available

Next Steps: Learn about Inventory Management to understand how sales affect your stock levels, or check out the Cashier Guide for step-by-step instructions.