User Guides
For Cashiers

Cashier Quick Start Guide

Welcome! This guide will help you start processing sales and serving customers with Qvian Suite.

Before You Begin

Make sure you have:

  • ✅ Login credentials from your manager
  • ✅ Basic training on your store's policies
  • ✅ Access to a register or POS station

Your Daily Workflow

1. Starting Your Shift

Open Your Register Session

  1. Log into Qvian Suite
  2. Go to Point of Sale from the main menu
  3. Click "Open Register"
  4. Count your starting cash and enter the amounts
  5. Click "Start Session" - you're ready to serve customers!

2. Processing a Sale

Basic Transaction Steps

  1. Add Items: Scan barcodes or search for products
  2. Check Total: Review items and total amount
  3. Select Payment: Choose cash, card, or other payment method
  4. Complete Sale: Process payment and provide receipt

Using the AI Assistant

  • Product Recognition: Hold up items to the camera for instant identification
  • Smart Suggestions: Get recommendations for related products
  • Quick Search: Type partial product names for instant results

3. Common Tasks

Adding Products to Sale

  • Scan Barcode: Use handheld or built-in scanner
  • Search by Name: Type product name in search box
  • Browse Categories: Click category buttons to browse
  • Manual Entry: Enter product code directly

Handling Different Payment Types

  • Cash: Enter amount received, system calculates change
  • Credit/Debit: Follow card reader prompts
  • Gift Cards: Scan or enter gift card number
  • Split Payment: Use multiple payment methods for one sale

Customer Management

  • New Customer: Click "Add Customer" during checkout
  • Existing Customer: Search by name, phone, or email
  • Loyalty Points: Points automatically applied when customer is selected
  • Customer History: View previous purchases and preferences

Handling Special Situations

Returns and Exchanges

Processing a Return

  1. Go to Returns section
  2. Scan original receipt or search by transaction
  3. Select items to return
  4. Choose refund method (original payment, store credit, etc.)
  5. Complete the return process

Exchange Items

  1. Process the return first
  2. Add new items to a new sale
  3. Apply any price differences
  4. Complete the new transaction

Problem Solving

Item Won't Scan

  1. Try scanning from different angles
  2. Clean the barcode if dirty
  3. Type the product code manually
  4. Use the camera recognition feature
  5. Ask manager for assistance if needed

Payment Issues

  1. Card Declined: Try again or ask for different payment method
  2. Cash Register Short: Count drawer again, call manager if still short
  3. System Slow: Wait for system to respond, don't click multiple times
  4. Receipt Won't Print: Check paper, call for technical support

Customer Complaints

  1. Listen to the customer's concern
  2. Apologize for any inconvenience
  3. Try to resolve within your authority
  4. Call manager for complex issues
  5. Document the issue if required

AI Features That Help You

Smart Product Recognition

  • Camera Scanning: Hold items up to camera for instant identification
  • Similar Items: Get suggestions for items that look similar
  • Bulk Recognition: Scan multiple items at once

Intelligent Suggestions

  • Upselling: System suggests complementary items
  • Customer Preferences: Shows items customers usually buy
  • Seasonal Recommendations: Highlights seasonal or promotional items

Quick Actions

  • Voice Commands: Say "add [product name]" to add items
  • Gesture Controls: Wave to activate voice mode
  • Smart Search: Predictive search as you type

End of Shift

Closing Your Register

  1. Go to Register Management
  2. Click "Close Register"
  3. Count your ending cash
  4. Enter cash counts for each denomination
  5. Review any variances with your manager
  6. Complete closing process

Daily Tasks

  • Clean your work area
  • Log out of the system
  • Report any issues to your manager
  • Turn in any paperwork as required

Tips for Success

Speed and Efficiency

  • Learn keyboard shortcuts for common actions
  • Memorize frequent product codes
  • Use the search function effectively
  • Keep your workspace organized

Customer Service

  • Greet every customer warmly
  • Make eye contact and smile
  • Thank customers for their business
  • Handle complaints professionally

Accuracy

  • Double-check quantities before finalizing
  • Verify prices on sale items
  • Count change carefully for cash transactions
  • Review receipts before handing to customers

Getting Help

Quick Help

  • F1 Key: Opens context-sensitive help
  • Help Button: Click "?" icons for feature explanations
  • Search Help: Type questions in the help search box

When You Need Assistance

  • Manager Override: Call manager for voids, discounts, or returns
  • Technical Issues: Use the "Report Problem" button
  • Training Questions: Ask experienced colleagues or request additional training

Emergency Procedures

  • System Down: Follow manual backup procedures
  • Cash Register Issues: Secure cash drawer and call manager
  • Customer Incidents: Follow store security protocols

Remember: You're the face of the business! Great customer service and accurate transactions help the business succeed.

Need more help? Check out the Point of Sale Features Guide for detailed feature explanations, or contact your manager for additional training.

Getting StartedFor Store Managers