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Cashier Guide

Learn how to efficiently process transactions and provide excellent customer service.

Your Role

As a cashier, you are the face of the business. Your main responsibilities include processing customer transactions, handling payments, managing your register, and providing excellent customer service.

Starting Your Shift

  1. Log in with your credentials
  2. Select your assigned register
  3. Count the starting cash in your drawer
  4. Enter each denomination into the system
  5. Confirm the total and open your register

Count Carefully

Take your time counting the starting cash. An accurate opening count prevents issues at closing time.

Processing Sales

Adding Items

There are several ways to add items to a transaction:

  • Scan barcode - Fastest method, use whenever possible
  • Search by name - Type product name in search box
  • Search by SKU - Enter the product code directly
  • Browse categories - Navigate through product categories

Adjusting Quantities

Use the plus and minus buttons to change quantities, or click the number to type a specific amount.

Multi-Unit Products

Some products can be sold in different units (individual, 6-pack, case). Use the unit dropdown next to the item to select the correct unit.

Learn More

For detailed POS instructions, see the Point of Sale documentation.

Taking Payments

Cash

Select cash payment, enter the amount received. The system calculates change automatically. Count the change back to the customer.

Card

Select card payment. The customer can tap, insert, or swipe. Wait for approval before completing.

Split Payments

Some customers want to pay with multiple methods. Process the first payment, then process the remaining balance with the second method.

Handling Returns

When a customer wants to return an item:

  1. Ask for the receipt
  2. Look up the original transaction
  3. Select items being returned
  4. Choose the return reason
  5. Process the refund

Return Limits

You may have limits on return amounts. Returns above your limit will need manager approval.

Ending Your Shift

  1. Complete any pending transactions
  2. Select Close Register
  3. Count all cash in your drawer by denomination
  4. Enter each amount in the system
  5. Review any variance shown
  6. Confirm and close
  7. Secure your cash drawer

Variances

Small variances (under a dollar) are common. Larger variances should be reported to your manager immediately.

Tips for Success

  • Greet every customer - A friendly welcome sets the tone
  • Scan efficiently - Keep items organized as you scan
  • Confirm totals - Always tell the customer the total before payment
  • Count change back - Count from the total up to what they gave you
  • Ask for help - Do not guess, ask a colleague or manager
  • Stay calm during rushes - Accuracy is more important than speed

Getting Help

If you encounter issues:

  • Press F1 for on-screen help
  • Call your supervisor for approvals
  • Contact manager for customer escalations
  • Visit Support for technical issues