Store Manager Guide
Everything you need to know to effectively manage your store using Qvian Suite.
Your Role
As a store manager, you are responsible for overseeing daily operations, managing staff, monitoring performance, and ensuring customer satisfaction. Qvian Suite gives you the tools to do all of this efficiently.
Daily Tasks
Opening the Store
- Review overnight alerts and notifications
- Check inventory levels for critical items
- Verify register floats are correct
- Review staff schedule and assignments
During the Day
- Monitor real-time sales dashboard
- Handle escalated customer issues
- Approve returns and discounts above cashier limits
- Manage staff breaks and coverage
- Address inventory discrepancies
Closing the Store
- Review daily sales summary
- Verify all registers are balanced
- Approve register close-outs
- Check for pending issues or alerts
Staff Management
Manage your team effectively with these features:
- User accounts - Create and manage staff logins
- Permissions - Control what each role can access
- Performance - Track sales by staff member
- Schedules - Manage shifts and availability
Permission Levels
Set up role-based permissions so cashiers can only access what they need, while supervisors have additional capabilities.
Reports and Analytics
Key reports for store managers:
Daily Sales Report
Summary of sales, returns, payments by method, and comparison to targets.
Staff Performance
Sales by staff member, transaction counts, and average transaction value.
Inventory Status
Low stock items, out of stock items, and items requiring reorder.
Register Reconciliation
Cash drawer accuracy, variances, and trends by register and staff.
Common Tasks
Approving Returns
When a return exceeds cashier limits, you will receive a notification. Review the return details, verify the reason, and approve or deny the request.
Price Adjustments
Apply discounts or price adjustments when needed. All adjustments are logged with your approval for accountability.
Handling Discrepancies
When a register does not balance or inventory counts are off, investigate and document the discrepancy. Use the adjustment tools to correct records with proper documentation.
Accountability
All manager approvals are logged with timestamps. Review your approval history regularly to maintain accountability.
Related Guides
- Point of Sale System
- Inventory Management
- Cashier Guide - Understand what your staff sees