Front-of-House Guide

Your Role

As front-of-house or reservations staff, you handle bookings, seating, table status, and guest experience. You create and manage reservations, check in guests, monitor the floor, and help guests use the Consumer PWA (e.g. scan table QR to order and pay).

Reservations

Create and manage reservations for dining, experiences, or services. Add guests, service bookings, and payments.

1. Go to Reservations in the left sidebar
2. Click + New Reservation to create a booking
3. Select or create the customer; enter dates and party size
4. Add Guests (names, contact, guest type)
5. Add Service bookings (e.g. dining, activities) and resources if needed
6. Record payments and notes as needed

Floor and Table Status

Use the floor plan to see which tables are Available, Occupied, or Reserved. This helps with seating and turnover.

• Go to Restaurant → Floor Plan and open the floor
• View table status (Available, Occupied, Reserved)
• Optionally view Floor Plan with Status for active table sessions (guest count, cart items)
• Update table status when seating or when a party leaves

Floor and Table Management.

Guest Ordering at the Table (Consumer PWA)

Guests can scan the QR code on the table to open the Consumer PWA, browse the menu, add items to the cart, and place an order. They can also pay at the table (split by "My Items" or "Full Bill").

• Ensure each table has a visible QR code (generated from Floor Plan / table)
• If a guest cannot scan, they can order with a server using Restaurant → POS and the table can be selected there
• Orders from the Consumer PWA go to the same KDS as POS orders; kitchen sees one flow

Daily Tasks

Start of Service

• Review today's reservations and confirm times and party sizes
• Check floor plan; ensure table status matches the room
• Verify table QR codes are present and legible

During Service

• Check in arriving guests and update reservation status
• Seat parties and update table status to Occupied
• Help guests with QR ordering if needed
• When a party leaves, clear the table and set status to Available

Managing Walk-Ins

For walk-ins, seat at an Available table. If you use Restaurant POS, create an order and assign the table so the order and table session stay in sync.

Service Management (Activities and Resources)

If your business offers bookable services (e.g. activities, equipment, experiences), use Service Management to define services and resources. Link them to reservations so guests and resources are allocated correctly.

Service Management.

Tips for Success

• Keep table status accurate - Update when seating and when clearing
• Confirm reservations - Reduce no-shows with a quick confirmation
• Point guests to the QR - Explain they can order and pay at the table
• Coordinate with kitchen - Table orders and POS orders all appear on the KDS

Related Guides

• Reservations
• Floor and Table Management
• Consumer PWA
• Restaurant Manager Guide
• Kitchen Guide - How orders reach the kitchen